CANCELLATION AND REFUND POLICY

Hikers 360 Adventures reserves the right to cancel trips. Hikers 360 Adventures isn’t responsible for additional expenses incurred in preparation for the tour (for example:-non-refundable advance purchase air/train tickets, visa fees, equipment, clothing, medical expenses, etc.). If a trip is cancelled due to circumstances beyond our control and no alternate trip/itinerary is offered a trip credit equal to the full amount paid will be issued.

CANCELLATION BY THE PARTICIPANT

You may cancel your booking by notifying us through mail or login user dashboard of our website. Cancellation fees, if any, will be determined with reference to the date on which notice of cancellation is received by the company and are expressed as a percentage of the total price paid for the cancelled Trip, product or service (excluding any insurance, rent gear products or Transportation).

If the trip is cancelled by the participant itself for any reason than the refund policies are given below:-

• If cancellation is made more than 45 days prior to departure 0% deduction

• If cancellation is made more than 30 days prior to departure 10% deduction

• If cancellation is made more than 20 days prior to departure 25% deduction

• If cancellation is made more than 10 days prior to departure 50% deduction

• Less than 10 days of departure no cash refund

• Once the trip has begun, there will be no refund or no change participant.

* Cash refund is applicable only in case of bookings made without using any special offers and wallet money.

* If you made bookings with our final hour offers, no cash refund and no date change requests are accepted.

* In case of a refund there will be the deduction of 3% as bank transaction from the total amount you have paid. (When you make the online payment we are charged 3% by the payment gateway, so that will be deducted from your amount as transaction charge).

After cancellation your refund amount will be initiated within 72 hours, the amount will be credited to the same account through which you had paid at the booking time. It usually takes between 10 – 15 working days. This is the standard time frame required by the financial institution and the payment gateway to facilitate the transaction. In case you haven’t received the refund amount after this time frame please contact us.